Need to return an order?
If you received your Parsonii product with a manufacturing fault or if it was damaged during shipment, please contact us using the form below to begin the returns process. The refund will be issued upon internal review of the returned product and only after we conclude the validity of the return. Parsonii products must be returned in the same condition as they were received and with the original receipt or packing slip. A prepaid shipping label will only be provided to customers who are returning their Parsonii product due to a manufacturing fault, damage from shipping, or if the incorrect product was received.
You have 14 days from the date you received your Parsonii product to make a return or exchange for any other reason to receive a full refund of the purchase price (excluding any additional paid shipping costs or customs duties/taxes). The customer is responsible for the shipping return charges and it is important that the item is packaged so it is not damaged in transit. The return shipment must be traceable. The refund will be issued upon internal review of the returned product and only after we conclude the validity of the return.
Parsonii products include a 12 month warranty against any manufacturing fault or shipping damage from the original date of purchase. The warranty covers manufacturing faults of the watch hands, dial or movement. If they appear to be defective then you may return the product for a full refund or exchange. Parsonii products are water resistant up to 5ATM and suitable for everyday use, including minor splashes, rain and perspiration. Parsonii products are not suitable for showering, bathing, swimming and other water related work.
This warranty does not include battery replacement. Battery changes and repairs can be purchased in any local watch repair shop.
THIS WARRANTY IS VOID IF THE PARSONII PRODUCT HAS BEEN DAMAGED BY ACCIDENT, NEGLIGENCE, UNAUTHORIZED SERVICE, OR OTHER FACTORS NOT DUE TO MANUFACTURING FAULTS IN MATERIAL OR WORKMANSHIP.
For any additional questions on Parsonii’s Warranty & Return Policy, please contact our customer service team at firstname.lastname@example.org.